To change your ADSL plan please use the change of plan
form under the Your Account section.
ADSL/ADSL2+ upgrade: a change to a plan with a higher monthly access
charge
ADSL/ADSL2+ downgrade: a change to a plan with a lower monthly access
charge
Contract restart: a new Minimum Contract Term (as defined for each
ADSL/ADSL2+ plan) that replaces any previous Minimum
Contract Term.
Change of Plan special case1:
If you are changing plan in conjunction with a
relocation or reconnection of your ADSL/ADSL2+ service,
a contract restart will apply as well as the applicable
charges (see Relocation and Reconnection).
ADSL/ADSL2+ Relocation
To change your ADSL location please use the change of
location form under the Your Account section.
Relocation includes:
Change of service address (even if the service telephone number does not
change)
Change of telephone number (even if the service address does not change)
The relocation fee is made up of two separate Telstra
fees (disconnection and reconnection) up to $175
depending on the type of service and status of contract
period.
Relocation special case1:
If you are applying to relocate your TPG ADSL2+ service
to an area where TPG ADSL2+ is not available you have 2
options:
1. change to a TPG ADSL plan (with applicable charges
and contract restart)
2. cancel TPG ADSL2+ service (paying out the remainder
of their Minimum Contract Term up to $350)
Relocation special case2:
If you are applying to relocate or reconnect your
service during the Minimum Contract Term and TPG
determines that neither ADSL nor ADSL2+ are able to be
provisioned at the new address/telephone number, your
service will be cancelled and remaining portion of the
Minimum Contract Term will be charged up to a maximum of
$60.
TPG Internet cannot guarantee the availability of ADSL
or ADSL2+ at any location; however TPG can test for
availability on active phone numbers upon a customer’s
request.
ADSL/ADSL2+ Reconnection
The reconnection fee is levied by Telstra as their cost
to reinstate your line to their standard telephone
network and payable once your TPG ADSL/ADSL2+ service is
disconnected.
To request for a reconnection, please send a fax to 02
98500813 or an email to
adsl_admin@tpg.com.au
Engineer Onsite Fee
To arrange an engineer please call 1300 360 855, choose
option 4 then option 4.
Disconnection of Naked DSL and
connection of ADSL2+ required*
Disconnection of Naked DSL and
connection of ADSL2+ required *
Yes
Relocation
Inside Contract
Outside Contract<
Contract Restart
Naked DSL to Naked DSL
Disconnection of Naked DSL and
connection of Naked DSL required *
Disconnection of Naked DSL and
connection of Naked DSL required *
Yes
Naked DSL to ADSL
Disconnection of Naked DSL and
connection of ADSL required *
Disconnection of Naked DSL and
connection of ADSL required *
Yes
Naked DSL to ADSL2+
Disconnection of Naked DSL and
connection of ADSL2+ required *
Disconnection of Naked DSL and
connection of ADSL2+ required *
Yes
* You need to cancel Naked
DSL service (cancellation fees for Naked DSL
apply of up to $350 if within contract), apply
for a PSTN line on the Telstra Network first,
then apply for a new ADSL, Naked DSL or ADSL2+
connection (connection fees may apply)
Cancellation
Inside Contract
Outside Contract
Cancellation of Naked DSL
Contract payout fee up to $350
30 days notice
Withdraw
Naked DSL Application
$109
Relocation
Relocation special
case1:
If you are applying to relocate your Naked DSL
service during the Minimum Contract Term to an
area where TPG Naked DSL or ADSL2+ is not
available, you have the option to change to a
TPG ADSL plan (with applicable charges and
contract restart) after an active Telstra phone
service has been installed
Relocation special case2:
If you are applying to relocate your Naked DSL
service during the Minimum Contract Term and TPG
determines that neither ADSL nor Naked
DSL/ADSL2+ is able to be provisioned at the new
address/telephone number, your service will be
cancelled and remaining portion of the Minimum
Contract Term will be charged up to a maximum of
$60.
