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Broadband Off-Net/ADSL2+ Additional Pricing

Change of Plan Fees


Inside Contract Outside Contract Contract Restart
ADSL2+ Upgrade $0 $0 No
ADSL2+ Downgrade $59 $0* No
ADSL2+ to ADSL2+ with TPG Home Phone $79.95 $79.95 Yes (6 months)
Broadband Off-Net Upgrade
(no speed change)
$0 $0 No
Broadband Off-Net Upgrade
(with speed change)
$25 $0 No
Broadband Off-Net Downgrade $59 $59 No
Broadband Off-Net to ADSL2+ $115 $0 (18 months)
$59.95 (12 months)
Yes
Broadband Off-Net to ADSL2+ with TPG Home Phone $139.95 (less than 6 months)^
$79.95 (6 months or more)~
$79.95 Yes (6 months)


Relocation Fees
Inside Contract Outside Contract Contract Restart
ADSL2+ to ADSL2+ $79 $59 Yes, 6 Months
ADSL2+ to ADSL2+ with TPG Home Phone $139.95 (less than 6 months)^
$79.95 (6 months or more)~
$79.95 Yes (6 months)
ADSL2+ to Naked ADSL2+ $791 $591 Yes (6 months)
ADSL2+ to Broadband Off-Net $79 $59 Yes (6 months)
Broadband Off-Net to Broadband Off-Net $79 $59 Yes (6 months)
Broadband Off-Net to ADSL2+ with TPG Home Phone $139.95 (less than 6 months)^
$79.95 (6 months or more)~
$79.95 Yes (6 months)
Broadband Off-Net to ADSL2+ $79 $59 Yes (6 months)
Broadband Off-Net to Naked ADSL2+ $791 $591 Yes (6 months)

^ You have been on your current plan (Monthly Charge) for less than 6 months.
˜ You have been on your current plan (Monthly Charge) for 6 months or more than 6 months.
1 An active PSTN line on the Telstra Network will be required before installation of the new service at the new location.
2 If you have less than 6 months contract remaining or are outside of your current contract, you are required to restart your contract for 6 months. If you have more than 6 months remaining, your current contract term will continue.


Broadband Off-Net/ADSL2+ Reconnection
Inside Contract Outside Contract Contract Restart
Reconnection of Broadband Off-Net $99 $99 Yes
Reconnection of ADSL2+ $99 $99 Yes


Broadband Off-Net/ADSL2+ Cancellation
Inside Contract Outside Contract
Cancellation of Broadband Off-Net Contract payout fee up to $350# 30 days notice
Cancellation of ADSL2+ Contract payout fee up to $350# 30 days notice

# The early termination charge is 50% of the monthly charges that would have been paid between the date of cancellation and the end of the contract period, up to a maximum of $350.


Incorrect Call out fee for TPG Onsite technician
Flat Fee $89

Please see http://www.tpg.com.au/helpdesk/faqs.php for more information


Broadband Off-Net/ADSL2+ Change of Plan

To change your ADSL plan please use the change of plan form under the Your Account section.

Broadband Off-Net/ADSL2+ upgrade: a change to a plan with a higher or equal monthly access charge

Broadband Off-Net/ADSL2+ downgrade: a change to a plan with a lower monthly access charge

* ADSL2+ plan change as a Downgrade, outside of contract, free of charge is limited to one every 6 months. Any subsequent change as a Downgrade within 6 months will incur a fee of $90.

Contract restart: a new Minimum Contract Term (as defined for each Broadband Off-Net/ADSL2+ plan) that replaces any previous Minimum Contract Term.

Change of Plan special case1:
If you are changing plan in conjunction with a relocation or reconnection of your Broadband Off-Net/ADSL2+ service, a contract restart will apply as well as the applicable charges (see Relocation and Reconnection).


Broadband Off-Net/ADSL2+ Relocation

To change your ADSL location please use the change of location form under the Your Account section. If you are changing location where you would like to have Naked ADSL2+ or ADSL2+ with TPG Home Phone installed, please email ADSL Admin adsl_admin@tpg.com.au or call Customer Service on 13 14 23.

Relocation includes:

Relocation special case:

If you are applying to relocate your current Internet service to a new location where your current service is not available, you have 3 options:

TPG Internet cannot guarantee the availability of Broadband Off-Net, ADSL2+, Naked ADSL2+ or ADSL2+ with TPG Home Phone at any location; however TPG can test for availability on active phone numbers upon a customer's request.


Broadband Off-Net/ADSL2+ Reconnection

The reconnection fee is levied by Telstra as their cost to reinstate your line to their standard telephone network and payable once your TPG ADSL/ADSL2+ service is disconnected.

To request for a reconnection, please send a fax to 02 98500813 or an email to adsl_admin@tpg.com.au.




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