More Information
ADSL Additional Pricing
ADSL/ADSL2+ Change of Plan
| Inside Contract | Outside Contract | Contract Restart | |
|---|---|---|---|
| ADSL to ADSL Upgrade (no speed change) |
$0 | $0 | No |
| ADSL to ADSL Upgrade (with speed change) |
$25 | $0 | No |
| ADSL to ADSL Downgrade | $59 | $59 | No |
| ADSL to ADSL2+ | $115 | 18 months - $0 12 months - $59.95 |
Yes Yes |
| ADSL2+ to ADSL2+ Upgrade | $0 | $0 | No |
| ADSL2+ to ADSL2+ Downgrade | $59 | $01 | No |
ADSL/ADSL2+ Relocation
| Inside Contract | Outside Contract | Contract Restart | |
|---|---|---|---|
| ADSL to ADSL | $79 | $59 | Yes, 6 Months |
| ADSL to ADSL2+ | $79 | $59 | Yes, 6 Months |
| ADSL2+ to ADSL | $79 | $59 | Yes, 6 Months |
| ADSL2+ to ADSL2+ | $79 | $59 | Yes, 6 Months |
ADSL/ADSL2+ Reconnection
| Inside Contract | Outside Contract | Contract Restart | |
|---|---|---|---|
| Reconnection of ADSL | $99 | $99 | Yes |
| Reconnection of ADSL2+ | $99 | $99 | Yes |
ADSL/ADSL2+ Cancellation
| Inside Contract | Outside Contract | |
|---|---|---|
| Cancellation of ADSL | Contract payout fee up to $350 | 30 days notice |
| Cancellation of ADSL2+ | Contract payout fee up to $350 | 30 days notice |
| Engineer Onsite Fee | |
|---|---|
| During normal business hours (1 hour minimum) | $125 per hour |
| Outside of normal business hours (1 hour minimum) | $175 per hour |
1. ADSL2+ plan change as a Downgrade, outside of contract, free of charge is limited to one every 6 months. Any subsequent change as a Downgrade within 6 months will incur a fee of $90.
ADSL/ADSL2+ Change of Plan
To change your ADSL plan please use the change of plan form under the Your Account section.
ADSL/ADSL2+ upgrade: a change to a plan with a higher monthly access charge
ADSL/ADSL2+ downgrade: a change to a plan with a lower monthly access charge
Contract restart: a new Minimum Contract Term (as defined for each ADSL/ADSL2+ plan) that replaces any previous Minimum Contract Term.
Change of Plan special case1:
If you are changing plan in conjunction with a relocation or reconnection of your ADSL/ADSL2+ service, a contract restart will apply as well as the applicable charges (see Relocation and Reconnection).
ADSL/ADSL2+ Relocation
To change your ADSL location please use the change of location form under the Your Account section.
Relocation includes:
- Change of service address (even if the service telephone number does not change)
- Change of telephone number (even if the service address does not change)
The relocation fee is made up of two separate Telstra fees (disconnection and reconnection) up to $175 depending on the type of service and status of contract period.
Relocation special case1:
If you are applying to relocate your TPG ADSL2+ service to an area where TPG ADSL2+ is not available you have 2 options:
1. change to a TPG ADSL plan (with applicable charges and contract restart)
2. cancel TPG ADSL2+ service (paying out the remainder of their Minimum Contract Term up to $350)
Relocation special case2:
If you are applying to relocate or reconnect your service during the Minimum Contract Term and TPG determines that neither ADSL nor ADSL2+ are able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.
TPG Internet cannot guarantee the availability of ADSL or ADSL2+ at any location; however TPG can test for availability on active phone numbers upon a customer’s request.
ADSL/ADSL2+ Reconnection
The reconnection fee is levied by Telstra as their cost to reinstate your line to their standard telephone network and payable once your TPG ADSL/ADSL2+ service is disconnected.
To request for a reconnection, please send a fax to 02 98500813 or an email to adsl_admin@tpg.com.au
Engineer Onsite Fee
To arrange an engineer please call 1300 360 855, choose option 4 then option 4.
Naked ADSL2+ Additional Pricing
Change of Plan| Change of Plan (on same phone line) | Inside Contract | Outside Contract | Contract Restart |
|---|---|---|---|
| Naked DSL to Naked DSL Upgrade | $0 | $0 | No |
| Naked DSL to Naked DSL Downgrade | $59 | $0 | No |
| Naked DSL to ADSL2+ * | Disconnection of Naked DSL and connection of ADSL2+ required* |
Disconnection of Naked DSL and connection of ADSL2+ required * |
Yes |
Relocation
| Inside Contract | Outside Contract | Contract Restart | |
|---|---|---|---|
| Naked DSL to Naked DSL | Disconnection of Naked DSL and connection of Naked DSL required * |
Disconnection of Naked DSL and connection of Naked DSL required * |
Yes |
| Naked DSL to ADSL | Disconnection of Naked DSL and connection of ADSL required * |
Disconnection of Naked DSL and connection of ADSL required * |
Yes |
| Naked DSL to ADSL2+ | Disconnection of Naked DSL and connection of ADSL2+ required * |
Disconnection of Naked DSL and connection of ADSL2+ required * |
Yes |
* You need to cancel Naked DSL service (cancellation fees for Naked DSL apply of up to $350 if within contract), apply for a PSTN line on the Telstra Network first, then apply for a new ADSL, Naked DSL or ADSL2+ connection (connection fees may apply)
Cancellation
| Inside Contract | Outside Contract | |
|---|---|---|
| Cancellation of Naked DSL | Contract payout fee up to $350 | 30 days notice |
| Withdraw Naked DSL Application | $109 |
Relocation special case1:
If you are applying to relocate your Naked DSL service during the Minimum Contract Term to an area where TPG Naked DSL or ADSL2+ is not available, you have the option to change to a TPG ADSL plan (with applicable charges and contract restart) after an active Telstra phone service has been installed
Relocation special case2:
If you are applying to relocate your Naked DSL service during the Minimum Contract Term and TPG determines that neither ADSL nor Naked DSL/ADSL2+ is able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.
