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ADSL Additional Pricing


ADSL/ADSL2+ Change of Plan
Inside Contract Outside Contract Contract Restart
ADSL to ADSL Upgrade
(no speed change)
$0 $0 No
ADSL to ADSL Upgrade
(with speed change)
$25 $0 No
ADSL to ADSL Downgrade $59 $59 No
ADSL to ADSL2+ $115 18 months - $0
12 months - $59.95
Yes
Yes
ADSL2+ to ADSL2+ Upgrade $0 $0 No
ADSL2+ to ADSL2+ Downgrade $59 $01 No


ADSL/ADSL2+ Relocation
Inside Contract Outside Contract Contract Restart
ADSL to ADSL $79 $59 Yes, 6 Months
ADSL to ADSL2+ $79 $59 Yes, 6 Months
ADSL2+ to ADSL $79 $59 Yes, 6 Months
ADSL2+ to ADSL2+ $79 $59 Yes, 6 Months


ADSL/ADSL2+ Reconnection
Inside Contract Outside Contract Contract Restart
Reconnection of ADSL $99 $99 Yes
Reconnection of ADSL2+ $99 $99 Yes


ADSL/ADSL2+ Cancellation
Inside Contract Outside Contract
Cancellation of ADSL Contract payout fee up to $350 30 days notice
Cancellation of ADSL2+ Contract payout fee up to $350 30 days notice


Engineer Onsite Fee
During normal business hours (1 hour minimum) $125 per hour
Outside of normal business hours (1 hour minimum) $175 per hour

1. ADSL2+ plan change as a Downgrade, outside of contract, free of charge is limited to one every 6 months. Any subsequent change as a Downgrade within 6 months will incur a fee of $90.


ADSL/ADSL2+ Change of Plan

To change your ADSL plan please use the change of plan form under the Your Account section.

ADSL/ADSL2+ upgrade: a change to a plan with a higher monthly access charge

ADSL/ADSL2+ downgrade: a change to a plan with a lower monthly access charge

Contract restart: a new Minimum Contract Term (as defined for each ADSL/ADSL2+ plan) that replaces any previous Minimum Contract Term.

Change of Plan special case1:
If you are changing plan in conjunction with a relocation or reconnection of your ADSL/ADSL2+ service, a contract restart will apply as well as the applicable charges (see Relocation and Reconnection).


ADSL/ADSL2+ Relocation

To change your ADSL location please use the change of location form under the Your Account section.

Relocation includes:

The relocation fee is made up of two separate Telstra fees (disconnection and reconnection) up to $175 depending on the type of service and status of contract period.

Relocation special case1:
If you are applying to relocate your TPG ADSL2+ service to an area where TPG ADSL2+ is not available you have 2 options:
1. change to a TPG ADSL plan (with applicable charges and contract restart)
2. cancel TPG ADSL2+ service (paying out the remainder of their Minimum Contract Term up to $350)

Relocation special case2:
If you are applying to relocate or reconnect your service during the Minimum Contract Term and TPG determines that neither ADSL nor ADSL2+ are able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.

TPG Internet cannot guarantee the availability of ADSL or ADSL2+ at any location; however TPG can test for availability on active phone numbers upon a customer’s request.


ADSL/ADSL2+ Reconnection

The reconnection fee is levied by Telstra as their cost to reinstate your line to their standard telephone network and payable once your TPG ADSL/ADSL2+ service is disconnected.

To request for a reconnection, please send a fax to 02 98500813 or an email to adsl_admin@tpg.com.au


Engineer Onsite Fee

To arrange an engineer please call 1300 360 855, choose option 4 then option 4.


Naked ADSL2+ Additional Pricing

Change of Plan
Change of Plan (on same phone line) Inside Contract Outside Contract Contract Restart
Naked DSL to Naked DSL Upgrade $0 $0 No
Naked DSL to Naked DSL Downgrade $59 $0 No
Naked DSL to ADSL2+ * Disconnection of Naked DSL and
connection of ADSL2+ required*
Disconnection of Naked DSL and
connection of ADSL2+ required *
Yes


Relocation
Inside Contract Outside Contract Contract Restart
Naked DSL to Naked DSL Disconnection of Naked DSL and
connection of Naked DSL required *
Disconnection of Naked DSL and
connection of Naked DSL required *
Yes
Naked DSL to ADSL Disconnection of Naked DSL and
connection of ADSL required *
Disconnection of Naked DSL and
connection of ADSL required *
Yes
Naked DSL to ADSL2+ Disconnection of Naked DSL and
connection of ADSL2+ required *
Disconnection of Naked DSL and
connection of ADSL2+ required *
Yes

* You need to cancel Naked DSL service (cancellation fees for Naked DSL apply of up to $350 if within contract), apply for a PSTN line on the Telstra Network first, then apply for a new ADSL, Naked DSL or ADSL2+ connection (connection fees may apply)


Cancellation
Inside Contract Outside Contract
Cancellation of Naked DSL Contract payout fee up to $350 30 days notice

Withdraw Naked DSL Application $109
Relocation

Relocation special case1:
If you are applying to relocate your Naked DSL service during the Minimum Contract Term to an area where TPG Naked DSL or ADSL2+ is not available, you have the option to change to a TPG ADSL plan (with applicable charges and contract restart) after an active Telstra phone service has been installed

Relocation special case2:
If you are applying to relocate your Naked DSL service during the Minimum Contract Term and TPG determines that neither ADSL nor Naked DSL/ADSL2+ is able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.



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