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What is Naked ADSL2+
(naked dsl)?
Naked ADSL2+ (also known as ULL) is a type of
ADSL2+ broadband Internet connection that
doesn’t require a landline phone service. This
means no more costly monthly line rental for the
landline phone service you hardly ever use.
Can I get TPG Naked DSL?
TPG Naked DSL service is available in the areas
covered by TPG ADSL2+ network. This means you
need to reside in an area covered by TPG’s
ADSL2+ enabled exchanges.
So how do you apply for TPG Naked DSL?
You will need to make sure that you have an
active phone line connected at your house on the
Telstra network. That is, you must have an
active phone number which you can give us to do
a preliminary check to see if Naked DSL is
available in your exchange.
In case you don’t have a phone line connected
then you will still need to get your phone line
connected with Telstra. Only if you provide TPG
with an active phone line can TPG start
processing your Naked DSL application. When you
join TPG’s Naked DSL service, your phone line is
transferred from Telstra’s network to TPG’s
ADSL2+ infrastructure. The cancellation of the
phone service on the line will be done
automatically so there is no need for you to
contact Telstra. Once Naked DSL has been
installed, the phone line becomes a data only
line. You will loose dial tone and the phone
number will be disconnected automatically. The
phone number will be eventually released back to
your phone provider and assigned to another
customer.
Why don’t I need a phone line for broadband?
You don't actually need a phone line for
broadband. What you need is the copper line
connected between Telstra exchange to your
premise, which you have used to make phone calls
and access the Internet. When you sign up to a
TPG Naked ADSL2+ plan, Telstra will physically
transfer your phone line into an ULL line and
connects this to TPG’s DSLAM. This enables TPG
to provide high speed ADSL2+ broadband service
via our own network infrastructure without
telephony component.
How does TPG Naked ADSL2+ work?
Naked ADSL2+ works the same way broadband does,
so all you need to do is configure your
broadband modem if you are new to ADSL2+. You
can plug your modem into the same phone socket
on the wall. When you join TPG’s Naked ADSL2+
service, your phone line is transferred from
Telstra’s network to TPG’s ADSL2+
infrastructure. The cancellation of the phone
service on the line will be automatic so there
is not need for you to contact Telstra.
Can I keep my existing phone number?
No. Once Naked ADSL2+ has been installed, the
phone line becomes a data only line. You will
loose dial tone and the phone number will be
disconnected automatically. The phone number
will be eventually released back to your phone
provider and assigned to another customer. If
customers have any contractual obligations with
their phone provider, customers must ring them
and close the account. In case you would like to
keep your existing phone number then we suggest
that you look at our ADSL2+ plans.
Will Naked ADSL2+ affect services running on
the phone line?
Yes. Once your phone line is disconnected,
customers are not able to use any service that
requires a dial tone to operate. Examples of
such services include: phones, fax machines,
eftpos terminals, PABX, Back to base alarm
systems, dial up internet, enhanced services on
digital Pay TV such as purchasing movies, voting
etc.
How do I make phone calls?
Once your phone line is disconnected, you will
not have dial tone on the phone line. You can
make phone calls using a mobile phone, another
landline or using VoIP
How long does it take to get connected to TPG
Naked ADSL2+?
From the date we send you email confirmation it
can take approximately 5-11 working days for the
connection to occur, depending on customer’s
location and customer’s line.
Do I need to contact my existing phone
service provider to cancel my phone line before
applying for Naked ADSL2+?
No. Your existing active phone line is needed
for applying for Naked ADSL2+. Once the phone
number has passed a series of compatibility
checks, TPG will take care of the rest.
Do I need to be at home on the date that
Naked ADSL2+ is connected?
No.
I currently have broadband with another
provider, how long will I be without broadband
for?
If you have indicated that you have an ADSL2+
connection with another provider on the
nominated phone line at the time of
registration, after successful line check we
will send you a confirmation via email advising
you to cancel existing ADSL2+ service (by
removing ADSL2+ code) within 3 working days
before we submit service activation request to
Telstra. You could be without broadband for
approximately 6-11 working days until TPG Naked
ADSL2+ is connected.
If you have ADSL connection with another
provider, you do not need to cancel the existing
ADSL service. This means you can use current
ADSL service up until the switch-over occurs.
Naked ADSL2+ will be connected within 5 – 8
working days from the date you receive
confirmation email from TPG. Once Naked ADSL2+
is connected, you will get ADSL2+ speeds of up
to 20Mbps. Please note you need ADSL2+
compatible modem to achieve optimal ADSL2+
speeds. |
